Our business is our priority, so your package will usually ship within a day or so. Hogan Made uses USPS shipping options of First Class Package Service, which can take up to two weeks to be delivered from the date shipped, and Priority Mail, which usually offers 2 day mail service from the date shipped, is sometimes taking up to 10 days. International shipping may take up to 8 weeks. Once shipped, all orders will receive a tracking number provided by the US Postal Service. All this said, sometimes shit happens, so please be patient with us all! International shipping can take a very long time and the USPS is the most affordable way to get your stuff to you. Once the package hits the US border, it is out of our hands to track it, so we implore you to be patient, practice yoga, meditation or just stay busy until your beloved items arrive! If you ever have any issues with our shipping methods, please contact Meghan Hogan Tauber for a resolution. We aim to please and our customers always come first!
We are committed to providing you with top notch customer service as well as top of the line products. However, sometimes things might slip through the cracks, like an off center print, an irregularity in the shirt (or other product), or maybe you were sent the wrong size on accident. We are very reasonable over here at Hogan Made and understand that weird things happen. Just give us a call or shoot us an email and we will work with you to make sure you walk away happy! All we ask of you is that you do it in a timely manner - within 2 weeks of receiving your order. I know we all get held up, but if an order is placed in June, we aren't going to exchange it in December. We'd also ask that any irregularities in the product that you please send us a quick pic of the defect. That way, if it is an issue with the manufacturer we can address it with them. If you have a defective item, we will send you a mailing label to use for a return.
Our apparel runs pretty true to size, so if you normally wear a medium, you should order a medium. If you THINK you're a small and realize that the pandemic diet really hasn't been kind to you, we'll probably ask that you mail the item back to us on your dime and we'll charge a $5 fee to re-mail the correct size. If you get an item and decide you simply don't want it, we'll ask that you mail it back to us (again, on your dime) and we will refund the full amount of the item. No store credits are available. Hats and Face Masks are not returnable unless there is damage during transit. All in all, we want you to be happy and we want you to tell all your friends about how AWESOME Hogan Made is!
If you have any issues of any kind, please let us know. You can contact Meghan her email. Make sure you have pictures of defect at the ready as well as your order number.
Legal Mumbo Jumbo: Hogan Made and Meghan Hogan Tauber does not discriminate in its sales on the basis of race, color, religion, national origin, sex or gender, sexual orientation, disability, age or any other characteristic protected under law. Hogan Made will NEVER knowingly share your personal information.